📦 Shipping & Returns Policy

Last updated: [Date will be automatically updated]

🚚 Shipping Information

Processing Time

• Orders are typically processed within 1-3 business days
• Processing time may be extended during peak seasons
• You will receive a tracking number once your order ships

Shipping Methods & Times

• Standard Shipping: 5-10 business days
• Expedited Shipping: 2-5 business days
• Express Shipping: 1-3 business days

Note: Shipping times are estimates and may vary based on location and carrier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on your location
• Free shipping may be available for orders over a certain amount
• International shipping rates apply for orders outside Canada

📍 Delivery Information

• Signature may be required for delivery
• Please ensure someone is available to receive the package
• Packages will be delivered to the address provided at checkout
• We are not responsible for packages delivered to incorrect addresses provided by the customer

🔄 Returns Policy

Return Window

• Items may be returned within 30 days of delivery
• Return period starts from the date of delivery, not purchase
• Items must be in original condition with all packaging

Return Conditions

Eligible for Return:

• Items in original, unused condition
• All original packaging and accessories included
• No signs of wear or damage
• Original receipt or proof of purchase

Not Eligible for Return:

• Items damaged by misuse or normal wear
• Items without original packaging
• Items returned after 30-day window
• Personalized or customized items

Return Process

1. Contact our customer service to initiate a return
2. Receive return authorization and instructions
3. Package item securely with all original materials
4. Ship using provided return label (if applicable)
5. Refund will be processed once item is received and inspected

💰 Refunds

Refund Processing

• Refunds are processed within 5-10 business days after we receive the returned item
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable unless item was defective
• Customer is responsible for return shipping costs unless item was defective

Refund Amount

• Full purchase price (minus original shipping) for eligible returns
• Partial refunds may apply if item shows signs of use
• No refund for items that don't meet return conditions

🔧 Defective or Damaged Items

• Report defective or damaged items within 7 days of delivery
• Provide photos of damage or defect
• We will provide prepaid return label for defective items
• Full refund or replacement will be provided for confirmed defects

🌍 International Orders

• International customers are responsible for customs duties and taxes
• Return shipping costs for international orders are customer's responsibility
• Additional processing time may apply for international returns

📞 Contact Information

For questions about shipping or returns:

• Check your order status in your account
• Review our FAQ section
• Contact customer service through our contact form